In-House Guest Information

Check-in begins at 3:00pm and check-out time is noon.

Wake-up calls are available upon request. Simply dial “0” to reach Guest Services and let us know your preferred wake-up time.

Join us each morning in the Great Room for our complimentary Fireside Breakfast. Whether you're heading out to explore Burlington or preparing for a busy day of meetings, you'll enjoy a satisfying variety of hot breakfast favorites, fresh coffee, and morning selections.

Breakfast Hours:
November – June
Monday–Friday: 6:30am – 9:00am

July – October
Monday–Friday: 6:30am – 10:00am

Weekends (Year-Round)
Saturday & Sunday: 7:00am – 10:00am

Please contact Guest Services if you have any questions about our breakfast offerings.

Please join us in the Great Room for our Fireside Reception, featuring a selection of hors d'oeuvres and beverages, Tuesday through Thursday from 5:30pm to 6:30pm. This guest favorite is included with your stay and offers a wonderful opportunity to relax and unwind at the end of the day.

Complimentary transportation to and from Burlington International Airport is available for registered guests. Please contact Guest Services to arrange your shuttle reservation and preferred pickup or departure time.

Fresh-brewed coffee is available in the Great Room throughout the day.

Each guest suite is equipped with a refrigerator featuring a built-in ice maker for your convenience. In addition, an ice machine is available in the Main Building on the second floor, conveniently located across from Suite 212.

Conveniently located adjacent to Guest Services, the General Store offers a variety of snacks, beverages, light meal options, Ben & Jerry's ice cream, and travel essentials to help make your stay more comfortable.

Laundry and dry-cleaning services are available Monday through Friday. Items dropped off at the Guest Services desk by 8:30am will be returned by 5:30pm the next business day. Items dropped off on Friday will be returned by 5:30pm the following Monday. Laundry bags and service slips are provided in each guest suite. Please complete the service slip and place it inside the laundry bag prior to drop-off.

Our indoor pool is located on the first floor of the Main Building and is open daily from 6:00am to 10:00pm. For the safety and enjoyment of all guests, the pool is not supervised by a lifeguard. Children must be accompanied by a parent or responsible adult while in the pool area. Guests are asked to observe all pool rules posted within the facility. Please note that the pool may be closed periodically throughout the day to allow for routine cleaning and maintenance.

Located on the first floor of the Main Building, our Fitness Center features a variety of cardio equipment and strength-training machines to help you maintain your workout routine while traveling. The Fitness Center is open daily from 6:00am to 10:00pm. Guests under the age of 16 must be accompanied by an adult.

For your convenience, guest laundry facilities are located on the second floor of the Main Building, across from Suite 212. Coin-operated washers and dryers are available for guest use. Laundry detergent and fabric softener may be purchased in the General Store, located adjacent to Guest Services.

In the event of an accident or any type of emergency, please call Guest Services (Dial 0)

Please inquire at Guest Services if an item has been lost.

Green Mountain Suites Hotel is committed to providing a clean, healthy, and comfortable environment for all guests. As such, the hotel is a 100% non-smoking property. Smoking, including the use of cigarettes, cigars, pipes, e-cigarettes, vaping devices, and marijuana, is strictly prohibited in all guest suites and public areas.

Any evidence of smoking in a guest room or elsewhere on hotel property will result in a substantial cleaning and restoration fee being charged to the registered guest. Additional charges may apply if the room must be taken out of service.

We appreciate your cooperation in helping us maintain a smoke-free environment for all guests. Please contact Guest Services if you have any questions regarding this policy.

Green Mountain Suites Hotel welcomes dogs for an additional fee. Pet-free accommodations are also available upon request. To ensure the safety of your pet and our team members, we ask that pets be secured in a crate or that housekeeping service be declined while pets are present in the suite. Pets should not be left unattended in guest rooms at any time. For the comfort of all guests, pets are not permitted in the Great Room during breakfast or reception service.

For a list of churches/synagogues in the Burlington area, please contact Guest Services.

When you do not wish to be disturbed, simply hang the “Do Not Disturb” sign on the door handle. In addition, a deadbolt lock prevents entry to your room.

Safe deposit boxes are available at the Guest Services desk located in the hotel Lobby at no charge to guests.

In the event of an emergency, dial 9-1-1 immediately to reach emergency services. If possible, please notify Guest Services after placing the call so our team can assist emergency responders and direct them to your location as quickly as possible.

For your safety, please take a moment upon arrival to familiarize yourself with the nearest emergency exits and stairways located closest to your guest suite

If you hear a fire alarm, respond immediately and do not delay to investigate. If there is a fire in your room, leave the room at once, close the door behind you, and activate the nearest fire alarm pull station if needed. Once safely outside, call 9-1-1 and notify hotel staff.

If the fire is elsewhere in the building and it is safe to do so, evacuate using the nearest stairway. Never use elevators during a fire emergency.

Before opening your room door, check it for heat. If the door is cool, open it cautiously and proceed to the nearest exit. If the door is hot, do not open it. Remain in your room, seal any gaps around the door with wet towels if available, turn off fans or air circulation systems, and signal for assistance from your window. Call 9-1-1 and wait for emergency responders to assist you.

Your safety is our highest priority. In the event of an emergency, please follow the instructions of hotel staff and emergency personnel.

Guestroom doors are fitted with electronic locks and lock automatically when the door is closed. For increased security while you are in your room, engage both the deadbolt and the swing-away locks located above the door handle. This will exclude all keys. Your card key will operate your door lock until 12:00 noon on your departure date. If you have any questions during your stay, please contact Guest Services.

For your security, please verify the identity of anyone requesting entry to your suite before opening the door. A door viewer is provided for your convenience and safety. If you are uncertain about a visitor’s identity or believe someone may be misrepresenting themselves, please contact Guest Services for assistance before granting access.

For your security, guest room keys do not display room numbers. If your key is lost or misplaced, please notify Guest Services immediately. A valid form of identification may be required before a replacement key can be issued. To help protect your privacy and security, please do not share your room key with others. Upon departure, you may return your room keys to Guest Services or simply leave them in your suite at check-out.

At Green Mountain Suites Hotel, your safety and security are important to us. We encourage guests to follow these simple precautions during their stay:

• Keep vehicles locked at all times and avoid leaving valuables in plain sight.
• If storing items in your vehicle’s trunk, do so before arriving at your destination whenever possible.
• Park in well-lit areas and remain aware of your surroundings, especially after dark.
• Always secure your suite door and utilize the safety features provided.
• Use the door viewer to verify visitors before opening your suite door.
• If someone identifies themselves as hotel staff and you were not expecting service, please contact Guest Services to confirm before granting access.
• Complimentary safe deposit boxes are available through Guest Services for the storage of valuables and important documents.
• If you observe suspicious activity or individuals who appear to be unauthorized on hotel property, please notify Guest Services immediately.